THE ROLE & THE TEAM
Are you passionate about transforming the way organizations work, with a focus on creating seamless, impactful people experiences? We are looking for a tech-savvy Service Design Expert that wants to join our People Experience team within the P&O department. You will play a pivotal role in designing and optimizing processes that improve employee experience and engagement across the organization. In this role, you will collaborate closely with P&O leaders, Process Excellence Consultants, tech teams and cross-functional teams to drive initiatives that align with our strategic vision, improve service delivery, and enhance user experiences for our internal stakeholders.
As a key member of the People Experience team, your contributions will shape how we foster an engaging, empowering environment for our employees. You'll design and implement seamless, inclusive processes that ensure every step of the employee journey is smooth, and design exceptional experiences during the moments that matter most. This is a unique opportunity to impact the heart of our organization—our people—by leading transformative projects that touch every level of the business.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
You analyse, redesign, and prototype P&O processes with a focus on people, ensuring a positive and easy-to-use user experience for employees and P&O teams.
You support the implementation of technology solutions that enhance both process efficiency and user satisfaction (e.g., Human Resources Information System (HRIS), AI-driven tools).
You guide cross-functional teams and initiatives to elevate process excellence, aligning with business unit goals and pushing organizational growth.
You identify problems worth solving, analyse root causes, and craft data-driven solutions.
You champion process standardization and continuous improvement by sharing best practices and ensuring KPI-driven, efficient operations.
You lead complex, strategic projects from start to finish, driving impactful change while fostering collaboration across teams.
You build strong relationships, anticipate challenges, and communicate compelling strategies that influence decision-makers across the organization.
You empower teams to excel by providing expert guidance and fostering a culture of innovation, experimentation, and high performance to ensure delivery of high-quality results that align business’ goals with people’s needs.
WE'D LOVE TO MEET YOU IF
You have a Bachelor’s degree in Design, Anthropology, Human Resources, or a related field (Master’s preferred) and 8+ experience in service design.
You have a proven track record of leading and delivering continuous improvement projects within P&O or employee experience-focused functions, particularly in enhancing employee services and engagement, ensuring alignment with strategic goals and business requirements.
You are tech-savvy with expertise in P&O technology platforms (e.g., HRIS, Applicant Tracking System) and automation or AI tools, with a focus on enhancing user experience.
You demonstrate high ownership, a bias for action, and a drive for continuous improvement, working well both independently and in teams.
You quickly dive into complex challenges, persistently pursuing goals without losing sight of the bigger picture, and effectively communicate with stakeholders at all levels to foster collaboration.
You are fluent in English, with German and other European languages considered an advantage.
Experience with P&O Consulting and Product Management is a plus.
Experience with project management tools and certification in process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
